Terms & Policies

MRS Physio CANCELLATION POLICY:

In order to be respectful of the medical needs of other patients, please be courteous and call 24 hours in advance if you are unable to attend your appointment. Your early cancellation will give another person the possibility to have access to timely rehabilitation.

Reminder text messages are sent as a courtesy to all our clients, however the onus is on yourself to keep a record of all of your future appointments. To cancel or reschedule an appointment without incurring a charge, we require at least 24 hours notice.

Appointments being cancelled or rescheduled within the same day of the appointment time will be liable to a late cancellation charge. The charge will be $45.00 or the full fee of the appointment being cancelled. This cannot be billed to ACC or your private insurer.

How to Cancel Your Appointment:

To cancel appointments, please call

If you do not reach us you may leave a detailed message on the voice mail. If you would like to reschedule your appointment, please be sure to leave us your phone number and let us know the best time to return your call.

Thank you for your acceptance and adherence to this policy.

MRS Physio Did not attend (DNA) Policy

A “DNA” or no-show is when someone misses an appointment without calling in advance to cancel. "DNA’s" inconvenience other patients who need access to rehabilitative treatment. Your Physio may ask for a “DNA fee” of $45.00 to be paid for your clinical appointments. This cannot be billed to ACC or your private insurer.

Thank you for your acceptance and adherence to this policy.

MRS Physio PRIVACY:

Our privacy policy is governed by the New Zealand Privacy Act 1993.

When you provide personal information (e.g. registering for online booking) we will use this information for the stated purpose and will not disclose the information with any third parties.

When you visit our site we collect statistical information about your visit. This information is used to help us improve the site and for no other purpose. Information about your visit is combined with the data from all our visitors and is anonymous.

Please contact us if you have any questions on our privacy policy.

MRS Physio Disclaimer:

The content on the M.R.S Physiotherapy website is not intended as a substitute for care.

If you experience signs or symptoms of injury, disease or illness you should seek the advice of a physiotherapist or other health care professional.